Increased the profit margin of The BoB by 28% in 2023 from building relationship with customers and stakeholders to gain trust, then discovering gaps to improve the business by analyzing received feedbacks with psychology and philosophy principles.

Increased the sales of Cafe On The Ave by 40% in 2018 by understanding customer trends, favorites, and services which helped the spread the word of mouth to other customers to position Cafe On The Ave as the popular Korean bar.

Even with a lacking experience in communicating with developers, I worked around with my manager to communicate gaps and opportunities to make development better by constantly gaining feedbacks.

Self-initiated research sessions that improved the understanding of The BoB`s environment by consistently recording customer pain-point feedbacks, hard numbered data, and journaling competitors to build foundation of our strategy.

Improved the work efficiency at Din Tai Fung by 20% by systemizing the workloads from experimenting different methods and constantly receiving feedback from other employees.